Emergency Procedures

Barclay Towers Condominium


Please read and keep in a readably accessible location

Table of Contents


 Introduction 2
 Emergency Contact Numbers
 911 Procedures
 Fire Safety
 Barclay Systems
 Explosion 5
 Power Outage
 Elevator Malfunction
 Winter Storm
 Tornado 6
 Helping People with Special Needs
 Accidents 7
 Bomb Threats
 Security 7
 Lightning 7
 Electrical Short
 Planning for Emergencies
 Evacuation Issues
 Staff/Resident Duties
 How to Report an Emergency
 Emergency Phone Number Form


Barclay Towers

Residence Emergency Guidelines


Emergencies, disasters and injuries can occur at any time and without warning.  Being personally prepared to handle emergencies is an individual responsibility and an Association goal.  The purpose of these guidelines is to acquaint you with a plan for handling emergencies.

Contact Numbers:

Emergencies: (fire, bomb threat, intruder, illness, natural gas leak) Call 911 !!

After calling for one of these services, please notify the office or front desk staff if the emergency is building related.

Office:          (303) 623-7567

Front Desk:  (303) 623-4580

Public Service Company: (303)623-1234

Non Emergency Police Phone Numbers:

Dispatch:           (303) 640-2011

District 6:          (303) 839-2100

Crime Hotline:   (303) 839-3630

Drug Narcotic Hotline (303)640-5725 (leave recorded message)

Graffiti Hotline: (303)640-1552

911 Procedures

Access an outside line and dial 911.  Provide the 911 operator with the following information:

?        Nature of the emergency.

?        Exact address and cross street.

?        Telephone number that you are calling from and your name and address.

Fire Safety

Fire at your Residence:

Do the following:

?        Access an outside line and dial the 911 operator with the location of the fire.  Provide the exact address, cross street and unit number.

?        Activate the fire alarm by pulling the pull station located in the hall. 

?        Alert others and move everyone away from the area of the fire.

?        Let the staff on duty know that there is a fire and where.

?        If there is no staff on duty wait for the fire fighters to help them locate the fire.

Barclay Fire Systems

The Barclay maintains high quality fire safety systems. 

Each unit is equipped with wired in heat activated detectors which will automatically sound the alarm and dispatch the fire department.  The units also have a battery operated local smoke detector which will not alert the fire department.

There are door closures on every unit door and a PA system with speakers in every unit and in the halls.

The halls are equipped with wired in smoke / heat detectors, alarm pull stations and sprinkler systems.

The halls and stairwells automatically pressurize when the alarm is activated to prevent fire and smoke from spreading from a unit.

When the alarm activates, the fire panel on the first floor indicates the area from which it was activated.

Take a few minutes to familiarize yourself with the locations of exits, stairwells and fire alarm pull stations both in the building and the garage.


When Fire Alarm is Activated:

Remain in your unit and wait for directions from the fire department over the P.A. system.

When instructed, proceed to the nearest exit.  Check your door (top and bottom) for heat with the back of your hand.  If hot do not open; if not hot, open the door slowly.

Use the stairway to exit to the floor that you have been instructed to.  Do not use the elevators.  Stay low when moving through smoke.

 If possible,  close as many doors as can safely be closed to help contain the fire.

Do not try to rescue a trapped person.  Advise the fire department of their location.

If you cannot safely exit your unit, seal the bottom of the doors and wait for assistance.


If Trapped in a Room:

?        Place cloth material around / under the door to prevent smoke from entering.

?        Retreat and close as many doors as possible between you and the fire.

?        Be prepared to signal from a window but do not break the glass out unless absolutely necessary because smoke can be drawn into the room.

If in the garage:

?        Pull the fire alarm.

?        Escape through the designated exit.

?        Let the staff on duty know that there is a fire and where.

?        If there is no staff available, wait for the firefighters to help them locate the fire.

If Caught in Smoke:

?        Drop to your hands and knees and crawl.

?        Hold your breath as much as possible.

?        Breath callously through your nose and use your shirt or blouse as a filter across your mouth.

Portable Fire Extinguishers:

Most portable extinguishers are appropriate for only small contained fires, such as a fire in a wastebasket.  Some will not work on grease fires or electrical fires.  Never attempt to fight even a small fire until the fire department has been called.  Do not attempt to fight the fire if you are unsure about the type of extinguisher or how to use it or if the fire is spreading to block your escape 


If you here an explosion or the building shudders it is probably a natural gas explosion.  Pull the fire alarm, evacuate the building.  Call 911. Let the staff on duty know of the situation.

Power Outage 

If there is a power failure in your home, first determine if it is just your residence.  If it is just your home call  the Public Service Company.  If it is over a wide area and the Public Service lines are busy it means they are aware of the situation.  Food will keep in your refrigerator and freezer for at least two days if you do not open the door.  Unless you have a serious emergency, refrain from calling 911.  During a power outage use a battery operated radio to find out what is happening in your area.

?        Turn off all electrical equipment such as computers to protect against possible power surges.

?        Open draperies for light and to find emergency lighting (i.e. flashlights, light candles).

In the event that the outage is area wide,  The Barclay is equipped with a emergency generator which will operate the common area lights and the elevators.

Elevator Malfunction 

If you are in the elevator use the emergency phone to inform the elevator company of your situation.

Blizzard / Winter Storm 

If you suspect  a winter storm is on it's way, listen to the radio or television for weather updates.  Check battery powered equipment (i.e.  radios, flashlights). Make sure that you have extra food that can be used without heating it.

If building heat is not available, close off unused rooms, seal cracks around doors and cover windows.

Eat regularly.  Food provides the body with energy for produing heat.  Drink fluids to prevent dehydration. 


The city is not in a tornado belt but they can occur.  Monitor weather reports.  Remember a "Tornado Watch" means that conditions are right for a tornado.  A "Tornado Warning" means that a tornado has been sighted or confirmed by radar.  If you hear the sirens or a tornado warning, do the following:

?        Immediately turn on the radio or television for information.

?        Protect yourself from flying glass and debris.  Stay away from windows.

?        There may not be enough time to go to the lowest floor so pick a place in the hallway in the center of the building or stairwell, crouch low to the floor and protect your face.

?        If at the pool, leave immediately.

Helping People With Special Needs 

Non-Ambulatory Persons:

Frequently, non-ambulatory persons have respiratory problems: remove them from smoke or fumes immediately.  The needs and preferences or non-ambulatory persons will vary.  Consult with them on your actions such as extend or move extremities, being carried forward or backward on a flight of stairs.  Wheelchairs should not be used in stairwells if at all possible.

Visually Impaired Persons:

In the event of an emergency, tell the person the nature of the emergency and offer to guide him/her to safety.  As you walk, tell the person where you are and advise them of any obstacles.  When you reach safety, orient them to their location and ask if they need further assistance.

Hearing Impaired Persons:

Persons with impaired hearing may not perceive emergency alarms and an alternative warning technique is required.  Two methods are as follows:

?        Turning light switches on and off to gain attention.

?        Writing a note telling what the emergency is and the nearest evacuation route.


Remember that you can be the most effective by keeping calm.  Contact 911 and provide all of the information they request from you.  If someone else is available to make the call, have them do it while you help the victim.  Use your first aid training to help the victim , however the standard rule is "when in doubt, don't!  Do not move an accident victim if there is any suggestion of head, back or neck injury.  Have someone lead the paramedics to the scene.  If drugs or poisons are involved try to find out what kind and tell the 911 operator.

 If there is time, and someone available call POISON CONTROL  at (303) 739-1123 or 1-800-332-3073.  Signs of poisoning include: vomiting, diarrhea, chest and abdominal pain, burns around the lips, tongue or other skin, changes in consciousness.

Bomb Threat 

If you receive such a threat try to keep the person talking as long as possible. Listen to accent, sound of voice, and sounds of background noises. Do not touch anything, do not open or shut doors. You know your home.  If there is anything unusual you will recognize it. Evacuate and provide emergency personnel all the information you have. Let the staff on duty know that a bomb threat has been received at your residence.

Security Issue

If there is criminal activity including a stranger in the building call 9-1-1. Let the staff on duty know the situation. Do not attempt to apprehend or confront the person. Try to get an accurate description of the individual for the police. If a stranger is "targeting" a person, shelter that individual if at all  possible.


During an electrical storm get inside and stay away from electrical objects. Refrain from using the phone and electrical appliances.  If  in the pool or pool area, leave immediately.

Electrical Short

If there is a short in some piece of equipment in your home and you can hear the crackling or there is a small fire, do not attempt to unplug the appliance.  Turn off the main switch to your house.  Call 911 then and only then, use a proper fire extinguisher on the small fire.

Plan For Emergencies 

?        Keep emergency numbers by your phone.

?        If you suddenly had to leave your home, keep a list of what you would take (i.e. valuable papers, clothing for weather, money). 

?        Keep a family disaster supply kit at home (emergency food, portable radio, flashlight and working batteries, supply of portable water, warm clothes, first aid kit, special medications) and in your automobile.

?        Know  your home evacuation route from every room in case you need to evacuate in heavy smoke.

?        Do you have a medical condition? If so wear a medic alert tag to inform emergency services personnel.

?        Keep emergency supplies and equipment at home.  Plastic bags and masking tape to seal broken windows, working smoke detectors, working fire extinguishers.

?        Make sure there is a designated meeting place for family members so you can make sure everyone is accounted for if you must evacuate your home.

?        Have a plan to communicate by cell phone through an out of state third party in case local phone and cell service goes out.



Evacuation: The movement, either horizontal or vertical, from a dangerous or potentially dangerous area to one of safety.

Partial Evacuation: The removal of one or more persons from a dangerous residence or location.

Horizontal Location: The movement laterally to the nearest and safest protected area.

Vertical Location: The downward movement to a safe area.  During a fire, at least two floors are recommended.

Total Evacuation: Moving all residents out of the building.

In an emergency, all residents may not be affected by the same problem/emergency.  While evacuation may be appropriate for one or several residents.  In fire situations, often the most dangerous place is an over crowded, smoky stairwell.  In general do not evacuate the building completely unless you are directed to do so by first responders, management or staff or the danger is imminent.

Staff / Board / Resident Duties 

Duties of Staff:

Get accurate information about the emergency from the residents.  Depending on the situation, check all areas.  Contact all residents via the PA system.  Do not evacuate the building unless advised by first responders or there is an imminent danger.  For small fire on the first floor, try to extinguish the fire if possible.  Have keys ready to aid entry into mechanical rooms.

Board / Residents:

Assist the staff members in aiding other residents.  Assume duties of staff if they are unavailable.